# Features - [Inbox](https://support.chatmonster.io/features/inbox.md): Welcome to Inbox! Here is the place for you to connect with your clients and further strengthen business relationships. Here are the articles relating to the Inbox feature. - [Searching conversations](https://support.chatmonster.io/features/inbox/searching-conversations.md): This feature allows you to locate specific conversations directly by searching for keywords related to contact names or chats. - [Filtering conversations](https://support.chatmonster.io/features/inbox/filtering-conversations.md): Filtering conversations allow you to locate specific conversations quicker using a few taps of buttons. - [Marking conversations as unread](https://support.chatmonster.io/features/inbox/marking-conversations-as-unread.md): This feature allows you to set chats to the "unread" condition to draw attention or notify members to specific conversations. - [Invisible mode](https://support.chatmonster.io/features/inbox/invisible-mode.md): Read conversations without marking them as unread - [Replying to messages](https://support.chatmonster.io/features/inbox/replying-to-messages.md): You may reply messages by following the steps below. - [Unsending messages](https://support.chatmonster.io/features/inbox/unsending-messages.md): You may unsend messages by following the steps below. - [Adding emojis, attachments and audio](https://support.chatmonster.io/features/inbox/adding-emojis-attachments-and-audio.md): Emojis, attachments and audio may be helpful when interacting with clients or businesses. Here are the steps to demonstrate adding media to your chats. - [Using Quick Replies](https://support.chatmonster.io/features/inbox/using-quick-replies.md): This feature allows you to set messages into presets and send them whenever necessary to make business interactions quick and easy. - [Changing conversations' status](https://support.chatmonster.io/features/inbox/changing-conversations-status.md): Understanding the status of your conversations is paramount to maintaining the interaction between you and your clients. The following demonstrates how you may designate your conversations. - [Opening & downloading attachments](https://support.chatmonster.io/features/inbox/opening-and-downloading-attachments.md): Here you will learn how to open and download attachments. You will be able to see what clients or businesses have sent you through files or media. - [Assigning team members](https://support.chatmonster.io/features/inbox/assigning-team-members.md): You may assign your team members to specific conversations to choose the most suitable person to give the best response to clients. - [Editing contacts in inbox](https://support.chatmonster.io/features/inbox/editing-contacts-in-inbox.md): Having a record of clients' information is crucial. Updating clients' information allows contacts to be located in a quick and easy manner. - [Contacts](https://support.chatmonster.io/features/contacts.md): Welcome to Contacts! Here is the place to keep records of your clients and businesses. Here are the articles relating to the Contacts feature. - [Importing new contacts](https://support.chatmonster.io/features/contacts/importing-new-contacts.md): It is important to have new cilents and business partners for your business to continue thriving and flourishing. - [Deleting contacts](https://support.chatmonster.io/features/contacts/deleting-contacts.md): Here you may learn to delete contacts to keep your contact list organized. - [Adding tags](https://support.chatmonster.io/features/contacts/adding-tags.md): Tags make it easier for you to identify a customer segment or group. This way, you can search for contacts in a more efficient manner. Tags are also help select contacts in the campaign feature. - [Searching contacts](https://support.chatmonster.io/features/contacts/searching-contacts.md): To locate specific contacts, you may follow the tutorial below. - [Editing contact information](https://support.chatmonster.io/features/contacts/editing-contact-information.md): Having the correct record of clients' information is crucial. Editing clients' information allows contacts to be the most up-to-date. - [Campaign](https://support.chatmonster.io/features/campaign.md): Welcome to Campaign! It is a place for you to send messages in batches. Here are the articles relating to the Campaign feature. - [Creating a campaign](https://support.chatmonster.io/features/campaign/creating-a-campaign.md): Ever feel like having to send messages to contacts one by one manually wastes a lot of time? That's why creating a campaign allows users to send campaign messages in batches with one single click. - [Start new campaign](https://support.chatmonster.io/features/campaign/creating-a-campaign/start-new-campaign.md): Your journey of making a campaign starts with adding it to your campaign list. - [Selecting channels to send](https://support.chatmonster.io/features/campaign/creating-a-campaign/selecting-channels-to-send.md): It is now up to you to choose the transportation tool for your messages. All 3 channels provide the channelling effect...isn't it? - [Managing recipients](https://support.chatmonster.io/features/campaign/creating-a-campaign/managing-recipients.md): Having the right campaign messages sent to the right people is key. Here you may choose your desired recipients. - [Inserting texts, emojis and attachments](https://support.chatmonster.io/features/campaign/creating-a-campaign/inserting-texts-emojis-and-attachments.md): It would not be a campaign without delivering a message. Here you will learn how to add texts, emojis and attachments to your campaign. - [Adjusting sending frequency and expected completion time](https://support.chatmonster.io/features/campaign/creating-a-campaign/adjusting-sending-frequency-and-expected-completion-time.md): How great would it be to have a high sending frequency and a low completion time? - [Scheduling a campaign](https://support.chatmonster.io/features/campaign/creating-a-campaign/scheduling-a-campaign.md): Finding the optimal time to reach out to your recipients? ChatMonster allows you to publish campaigns immediately or at a scheduled time to fit your needs. - [Saving/publishing a campaign](https://support.chatmonster.io/features/campaign/creating-a-campaign/saving-publishing-a-campaign.md): What a journey! You have now completed creating your very own campaign. Now it's time for you to save or publish your campaign. - [Editing a campaign](https://support.chatmonster.io/features/campaign/editing-a-campaign.md): ChatMonster allows you to edit your campaign until you are satisfied and ready. That way, your recipients will not miss the most up-to-date messages from your campaign. - [Deleting a campaign](https://support.chatmonster.io/features/campaign/deleting-a-campaign.md): Here you may learn how to delete a campaign. This allows you to keep your list of campaigns clean and tidy. - [Campaign status](https://support.chatmonster.io/features/campaign/campaign-status.md): Wonder if your campaign message has been sent? Campaign status provides you with the condition of your campaign. - [Campaign analytics](https://support.chatmonster.io/features/campaign/campaign-analytics.md): Wonder how well your campaign is doing? Campaign analytics provide you with all of the information needed for determining campaign performance. - [Automation](https://support.chatmonster.io/features/automation.md): Welcome to Automation! It is a place for you to automate business operations between team members and cilents. Here are the articles relating to the Automation feature. - [Creating an automation](https://support.chatmonster.io/features/automation/creating-an-automation.md): Have you ever received similar enquiries from clients? Automation saves time by allowing users to automatically set up keywords to reply to customers' enquiries based on them. - [Adding a new automation](https://support.chatmonster.io/features/automation/creating-an-automation/adding-a-new-automation.md): What is a better way to start your journey of automation by adding a fresh new one to the list? - [Selecting channels for triggering](https://support.chatmonster.io/features/automation/creating-an-automation/selecting-channels-for-triggering.md): It is totally up to you to choose which channel the automation will take place in. - [Triggering keywords](https://support.chatmonster.io/features/automation/creating-an-automation/triggering-keywords.md): Having keywords triggered is the core of the Automation feature, and it is what makes automation possible. How would you like your automation started? - [Adding actions](https://support.chatmonster.io/features/automation/creating-an-automation/adding-actions.md): Adding actions refers to giving your automation its functions. - [Sending messages through automation](https://support.chatmonster.io/features/automation/creating-an-automation/adding-actions/sending-messages-through-automation.md): Automation may include sending messages. Here you will learn how to add texts, emojis and attachments to your automation. - [Assigning/unassigning team members through automation](https://support.chatmonster.io/features/automation/creating-an-automation/adding-actions/assigning-unassigning-team-members-through-automation.md): Ever feel inconvient to assign and unassign team members repeatedly? Why not let automation do it for you! - [Updating conversations' status in automation](https://support.chatmonster.io/features/automation/creating-an-automation/adding-actions/updating-conversations-status-in-automation.md): Want ChatMonster to help update your conversations' status automatically? Look no further! - [Adding/removing tags through automation](https://support.chatmonster.io/features/automation/creating-an-automation/adding-actions/adding-removing-tags-through-automation.md): Adding or removing tags through automation opens up a lot of opportunites for collaboration between the automation and campaign feature. - [Removing actions](https://support.chatmonster.io/features/automation/creating-an-automation/removing-actions.md): Removing actions refers to disabling functions for your automation. - [Saving/publishing an automation](https://support.chatmonster.io/features/automation/creating-an-automation/saving-publishing-an-automation.md): Ta-da! You have now completed creating your very own automation. Now it's time for you to save or publish your automation. - [Editing an automation](https://support.chatmonster.io/features/automation/editing-an-automation.md): ChatMonster allows you to edit your automation when you have changed your mind. - [Deleting an automation](https://support.chatmonster.io/features/automation/deleting-an-automation.md): Don't need an automation anymore? Feel free to delete an automation anytime! - [Automation status](https://support.chatmonster.io/features/automation/automation-status.md): Automation status provides you with information relating to the condition of your automation. - [Automation info and analytics](https://support.chatmonster.io/features/automation/automation-info-and-analytics.md): Automation analytics provides you with information on how your automation is doing. It is important to relate audience engagement to changes in automation. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.chatmonster.io/features.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.