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  • 👋ChatMonster Support Centre
  • Getting Started
    • Plan and pricing
    • Creating an account
  • Features
    • Inbox
      • Searching conversations
      • Filtering conversations
      • Marking conversations as unread
      • Invisible mode
      • Replying to messages
      • Unsending messages
      • Adding emojis, attachments and audio
      • Using Quick Replies
      • Changing conversations' status
      • Opening & downloading attachments
      • Assigning team members
      • Editing contacts in inbox
    • Contacts
      • Importing new contacts
      • Deleting contacts
      • Adding tags
      • Searching contacts
      • Editing contact information
    • Campaign
      • Creating a campaign
        • Start new campaign
        • Selecting channels to send
        • Managing recipients
        • Inserting texts, emojis and attachments
        • Adjusting sending frequency and expected completion time
        • Scheduling a campaign
        • Saving/publishing a campaign
      • Editing a campaign
      • Deleting a campaign
      • Campaign status
      • Campaign analytics
    • Automation
      • Creating an automation
        • Adding a new automation
        • Selecting channels for triggering
        • Triggering keywords
        • Adding actions
          • Sending messages through automation
          • Assigning/unassigning team members through automation
          • Updating conversations' status in automation
          • Adding/removing tags through automation
        • Removing actions
        • Saving/publishing an automation
      • Editing an automation
      • Deleting an automation
      • Automation status
      • Automation info and analytics
  • Channels
    • Connecting new channels
      • WhatsApp
      • Instagram
        • Switching Instagram to Professional / Business Mode
        • Connecting Instagram to Facebook / Meta account
      • Facebook Page
    • Checking channel status
  • Account settings
    • Managing profile information
    • Password settings
      • Changing your password
      • Forgetting your password
    • Language settings
  • Team settings
    • Managing team information
    • Adding / removing team members
    • Member roles
    • Editing member roles
  • Quick Links
    • System status
    • Contact us
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  1. Features

Inbox

Welcome to Inbox! Here is the place for you to connect with your clients and further strengthen business relationships. Here are the articles relating to the Inbox feature.

Searching conversations

Filtering conversations

Marking conversations as unread

Invisible mode

Replying messages

Unsending messages

Adding emojis, attachments and audio

Changing conversations' status

Opening & downloading attachments

Assigning team members

Quick-reply feature

Editing contacts in inbox

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Last updated 2 years ago