# ChatMonster

## 🌐 English

- [ChatMonster Support Centre](https://support.chatmonster.io/chatmonster-support-centre.md): Welcome to our Help Centre, where you can explore how to use the app and master superpowers to level up your business.
- [Plan and pricing](https://support.chatmonster.io/getting-started/plan-and-pricing.md)
- [Creating an account](https://support.chatmonster.io/getting-started/creating-an-account.md)
- [Inbox](https://support.chatmonster.io/features/inbox.md): Welcome to Inbox! Here is the place for you to connect with your clients and further strengthen business relationships. Here are the articles relating to the Inbox feature.
- [Searching conversations](https://support.chatmonster.io/features/inbox/searching-conversations.md): This feature allows you to locate specific conversations directly by searching for keywords related to contact names or chats.
- [Filtering conversations](https://support.chatmonster.io/features/inbox/filtering-conversations.md): Filtering conversations allow you to locate specific conversations quicker using a few taps of buttons.
- [Marking conversations as unread](https://support.chatmonster.io/features/inbox/marking-conversations-as-unread.md): This feature allows you to set chats to the "unread" condition to draw attention or notify members to specific conversations.
- [Invisible mode](https://support.chatmonster.io/features/inbox/invisible-mode.md): Read conversations without marking them as unread
- [Replying to messages](https://support.chatmonster.io/features/inbox/replying-to-messages.md): You may reply messages by following the steps below.
- [Unsending messages](https://support.chatmonster.io/features/inbox/unsending-messages.md): You may unsend messages by following the steps below.
- [Adding emojis, attachments and audio](https://support.chatmonster.io/features/inbox/adding-emojis-attachments-and-audio.md): Emojis, attachments and audio may be helpful when interacting with clients or businesses. Here are the steps to demonstrate adding media to your chats.
- [Using Quick Replies](https://support.chatmonster.io/features/inbox/using-quick-replies.md): This feature allows you to set messages into presets and send them whenever necessary to make business interactions quick and easy.
- [Changing conversations' status](https://support.chatmonster.io/features/inbox/changing-conversations-status.md): Understanding the status of your conversations is paramount to maintaining the interaction between you and your clients. The following demonstrates how you may designate your conversations.
- [Opening & downloading attachments](https://support.chatmonster.io/features/inbox/opening-and-downloading-attachments.md): Here you will learn how to open and download attachments. You will be able to see what clients or businesses have sent you through files or media.
- [Assigning team members](https://support.chatmonster.io/features/inbox/assigning-team-members.md): You may assign your team members to specific conversations to choose the most suitable person to give the best response to clients.
- [Editing contacts in inbox](https://support.chatmonster.io/features/inbox/editing-contacts-in-inbox.md): Having a record of clients' information is crucial. Updating clients' information allows contacts to be located in a quick and easy manner.
- [Contacts](https://support.chatmonster.io/features/contacts.md): Welcome to Contacts! Here is the place to keep records of your clients and businesses. Here are the articles relating to the Contacts feature.
- [Importing new contacts](https://support.chatmonster.io/features/contacts/importing-new-contacts.md): It is important to have new cilents and business partners for your business to continue thriving and flourishing.
- [Deleting contacts](https://support.chatmonster.io/features/contacts/deleting-contacts.md): Here you may learn to delete contacts to keep your contact list organized.
- [Adding tags](https://support.chatmonster.io/features/contacts/adding-tags.md): Tags make it easier for you to identify a customer segment or group. This way, you can search for contacts in a more efficient manner. Tags are also help select contacts in the campaign feature.
- [Searching contacts](https://support.chatmonster.io/features/contacts/searching-contacts.md): To locate specific contacts, you may follow the tutorial below.
- [Editing contact information](https://support.chatmonster.io/features/contacts/editing-contact-information.md): Having the correct record of clients' information is crucial. Editing clients' information allows contacts to be the most up-to-date.
- [Campaign](https://support.chatmonster.io/features/campaign.md): Welcome to Campaign! It is a place for you to send messages in batches. Here are the articles relating to the Campaign feature.
- [Creating a campaign](https://support.chatmonster.io/features/campaign/creating-a-campaign.md): Ever feel like having to send messages to contacts one by one manually wastes a lot of time? That's why creating a campaign allows users to send campaign messages in batches with one single click.
- [Start new campaign](https://support.chatmonster.io/features/campaign/creating-a-campaign/start-new-campaign.md): Your journey of making a campaign starts with adding it to your campaign list.
- [Selecting channels to send](https://support.chatmonster.io/features/campaign/creating-a-campaign/selecting-channels-to-send.md): It is now up to you to choose the transportation tool for your messages. All 3 channels provide the channelling effect...isn't it?
- [Managing recipients](https://support.chatmonster.io/features/campaign/creating-a-campaign/managing-recipients.md): Having the right campaign messages sent to the right people is key. Here you may choose your desired recipients.
- [Inserting texts, emojis and attachments](https://support.chatmonster.io/features/campaign/creating-a-campaign/inserting-texts-emojis-and-attachments.md): It would not be a campaign without delivering a message. Here you will learn how to add texts, emojis and attachments to your campaign.
- [Adjusting sending frequency and expected completion time](https://support.chatmonster.io/features/campaign/creating-a-campaign/adjusting-sending-frequency-and-expected-completion-time.md): How great would it be to have a high sending frequency and a low completion time?
- [Scheduling a campaign](https://support.chatmonster.io/features/campaign/creating-a-campaign/scheduling-a-campaign.md): Finding the optimal time to reach out to your recipients? ChatMonster allows you to publish campaigns immediately or at a scheduled time to fit your needs.
- [Saving/publishing a campaign](https://support.chatmonster.io/features/campaign/creating-a-campaign/saving-publishing-a-campaign.md): What a journey! You have now completed creating your very own campaign. Now it's time for you to save or publish your campaign.
- [Editing a campaign](https://support.chatmonster.io/features/campaign/editing-a-campaign.md): ChatMonster allows you to edit your campaign until you are satisfied and ready. That way, your recipients will not miss the most up-to-date messages from your campaign.
- [Deleting a campaign](https://support.chatmonster.io/features/campaign/deleting-a-campaign.md): Here you may learn how to delete a campaign. This allows you to keep your list of campaigns clean and tidy.
- [Campaign status](https://support.chatmonster.io/features/campaign/campaign-status.md): Wonder if your campaign message has been sent? Campaign status provides you with the condition of your campaign.
- [Campaign analytics](https://support.chatmonster.io/features/campaign/campaign-analytics.md): Wonder how well your campaign is doing? Campaign analytics provide you with all of the information needed for determining campaign performance.
- [Automation](https://support.chatmonster.io/features/automation.md): Welcome to Automation! It is a place for you to automate business operations between team members and cilents. Here are the articles relating to the Automation feature.
- [Creating an automation](https://support.chatmonster.io/features/automation/creating-an-automation.md): Have you ever received similar enquiries from clients? Automation saves time by allowing users to automatically set up keywords to reply to customers' enquiries based on them.
- [Adding a new automation](https://support.chatmonster.io/features/automation/creating-an-automation/adding-a-new-automation.md): What is a better way to start your journey of automation by adding a fresh new one to the list?
- [Selecting channels for triggering](https://support.chatmonster.io/features/automation/creating-an-automation/selecting-channels-for-triggering.md): It is totally up to you to choose which channel the automation will take place in.
- [Triggering keywords](https://support.chatmonster.io/features/automation/creating-an-automation/triggering-keywords.md): Having keywords triggered is the core of the Automation feature, and it is what makes automation possible. How would you like your automation started?
- [Adding actions](https://support.chatmonster.io/features/automation/creating-an-automation/adding-actions.md): Adding actions refers to giving your automation its functions.
- [Sending messages through automation](https://support.chatmonster.io/features/automation/creating-an-automation/adding-actions/sending-messages-through-automation.md): Automation may include sending messages. Here you will learn how to add texts, emojis and attachments to your automation.
- [Assigning/unassigning team members through automation](https://support.chatmonster.io/features/automation/creating-an-automation/adding-actions/assigning-unassigning-team-members-through-automation.md): Ever feel inconvient to assign and unassign team members repeatedly? Why not let automation do it for you!
- [Updating conversations' status in automation](https://support.chatmonster.io/features/automation/creating-an-automation/adding-actions/updating-conversations-status-in-automation.md): Want ChatMonster to help update your conversations' status automatically? Look no further!
- [Adding/removing tags through automation](https://support.chatmonster.io/features/automation/creating-an-automation/adding-actions/adding-removing-tags-through-automation.md): Adding or removing tags through automation opens up a lot of opportunites for collaboration between the automation and campaign feature.
- [Removing actions](https://support.chatmonster.io/features/automation/creating-an-automation/removing-actions.md): Removing actions refers to disabling functions for your automation.
- [Saving/publishing an automation](https://support.chatmonster.io/features/automation/creating-an-automation/saving-publishing-an-automation.md): Ta-da! You have now completed creating your very own automation. Now it's time for you to save or publish your automation.
- [Editing an automation](https://support.chatmonster.io/features/automation/editing-an-automation.md): ChatMonster allows you to edit your automation when you have changed your mind.
- [Deleting an automation](https://support.chatmonster.io/features/automation/deleting-an-automation.md): Don't need an automation anymore? Feel free to delete an automation anytime!
- [Automation status](https://support.chatmonster.io/features/automation/automation-status.md): Automation status provides you with information relating to the condition of your automation.
- [Automation info and analytics](https://support.chatmonster.io/features/automation/automation-info-and-analytics.md): Automation analytics provides you with information on how your automation is doing. It is important to relate audience engagement to changes in automation.
- [Connecting new channels](https://support.chatmonster.io/channels/connecting-new-channels.md): Welcome to Channels! To kickstart your journey with ChatMonster, you will have to connect channels to your ChatMonster account.
- [WhatsApp](https://support.chatmonster.io/channels/connecting-new-channels/whatsapp.md): ChatMonster provides multiple channels to suit you and your business need. The following is how you may connect your WhatsApp Personal or Business account to your ChatMonster account.
- [Instagram](https://support.chatmonster.io/channels/connecting-new-channels/instagram.md): ChatMonster provides multiple channels to suit you and your business need. The following is how you may connect your Instagram Direct Message to your ChatMonster account.
- [Switching Instagram to Professional / Business Mode](https://support.chatmonster.io/channels/connecting-new-channels/instagram/switching-instagram-to-professional-business-mode.md): In order to connect your Instagram account to ChatMonster, you have to switch your Instagram account to professional / business mode first.
- [Connecting Instagram to Facebook / Meta account](https://support.chatmonster.io/channels/connecting-new-channels/instagram/connecting-instagram-to-facebook-meta-account.md): In order to connect your Instagram account to ChatMonster, you have to connect your Instagram account to your Facebook / Meta account.
- [Facebook Page](https://support.chatmonster.io/channels/connecting-new-channels/facebook-page.md): ChatMonster provides multiple channels to suit you and your business need. The following is how you may connect your Facebook Messenger to your ChatMonster account.
- [Checking channel status](https://support.chatmonster.io/channels/checking-channel-status.md): Channel status is an indication of your channels' connection progress. You may refer to the table below for the meaning of various statuses.
- [Managing profile information](https://support.chatmonster.io/account-settings/managing-profile-information.md): You may amend your profile information in ChatMonster through the following steps. This allows your profile information to be the most up-to-date.
- [Password settings](https://support.chatmonster.io/account-settings/password-settings.md): You may refer to the pages below regarding the reset of password for your ChatMonster account.
- [Changing your password](https://support.chatmonster.io/account-settings/password-settings/changing-your-password.md): If you want to change the password for your ChatMonster account, the tutorial below may come in handy.
- [Forgetting your password](https://support.chatmonster.io/account-settings/password-settings/forgetting-your-password.md): If you have forgot your password, you may refer to the tutorial below to get access to your ChatMonster account again.
- [Language settings](https://support.chatmonster.io/account-settings/language-settings.md): ChatMonster currently supports 3 languages: English, Chinese (Traditional), and Chinese (Simplified). You may switch languages for ChatMonster with good accordance with your personal needs.
- [Managing team information](https://support.chatmonster.io/team-settings/managing-team-information.md): You may amend your team information in ChatMonster through the following steps. This allows your team information to be the most up-to-date.
- [Adding / removing team members](https://support.chatmonster.io/team-settings/adding-removing-team-members.md): A successful business is inextricably linked with members with expertise. You may learn how to add or remove team members in ChatMonster here.
- [Member roles](https://support.chatmonster.io/team-settings/member-roles.md): You may give members specific roles to designate their positions and permissions. ChatMonster currently provides 3 roles including Owner, Agent and Admin.
- [Editing member roles](https://support.chatmonster.io/team-settings/editing-member-roles.md): You may designate members into different roles. If you wish to alter the roles of your members, you may refer to the tutorial below.

## 🌐 中文 (繁體)

- [ChatMonster 支援中心](https://support.chatmonster.io/zh/chatmonster-zhi-yuan-zhong-xin.md)
- [創建帳號](https://support.chatmonster.io/zh/getting-started/creating-an-account.md)
- [連接至通訊軟體](https://support.chatmonster.io/zh/getting-started/connect-channels.md)
- [邀請團隊成員加入](https://support.chatmonster.io/zh/getting-started/invite-teammates.md)
- [收件箱 - 基本操作](https://support.chatmonster.io/zh/getting-started/inbox-basics.md)
- [設置關鍵字自動回覆](https://support.chatmonster.io/zh/getting-started/keyword-automations.md)
- [匯入聯絡人](https://support.chatmonster.io/zh/getting-started/import-contacts.md)
- [一鐽群發訊息](https://support.chatmonster.io/zh/getting-started/campaigns.md)