ChatMonster
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  • 👋ChatMonster Support Centre
  • Getting Started
    • Plan and pricing
    • Creating an account
  • Features
    • Inbox
      • Searching conversations
      • Filtering conversations
      • Marking conversations as unread
      • Invisible mode
      • Replying to messages
      • Unsending messages
      • Adding emojis, attachments and audio
      • Using Quick Replies
      • Changing conversations' status
      • Opening & downloading attachments
      • Assigning team members
      • Editing contacts in inbox
    • Contacts
      • Importing new contacts
      • Deleting contacts
      • Adding tags
      • Searching contacts
      • Editing contact information
    • Campaign
      • Creating a campaign
        • Start new campaign
        • Selecting channels to send
        • Managing recipients
        • Inserting texts, emojis and attachments
        • Adjusting sending frequency and expected completion time
        • Scheduling a campaign
        • Saving/publishing a campaign
      • Editing a campaign
      • Deleting a campaign
      • Campaign status
      • Campaign analytics
    • Automation
      • Creating an automation
        • Adding a new automation
        • Selecting channels for triggering
        • Triggering keywords
        • Adding actions
          • Sending messages through automation
          • Assigning/unassigning team members through automation
          • Updating conversations' status in automation
          • Adding/removing tags through automation
        • Removing actions
        • Saving/publishing an automation
      • Editing an automation
      • Deleting an automation
      • Automation status
      • Automation info and analytics
  • Channels
    • Connecting new channels
      • WhatsApp
      • Instagram
        • Switching Instagram to Professional / Business Mode
        • Connecting Instagram to Facebook / Meta account
      • Facebook Page
    • Checking channel status
  • Account settings
    • Managing profile information
    • Password settings
      • Changing your password
      • Forgetting your password
    • Language settings
  • Team settings
    • Managing team information
    • Adding / removing team members
    • Member roles
    • Editing member roles
  • Quick Links
    • System status
    • Contact us
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  1. Account settings
  2. Password settings

Changing your password

If you want to change the password for your ChatMonster account, the tutorial below may come in handy.

PreviousPassword settingsNextForgetting your password

Last updated 2 years ago

You may first log into your ChatMonster account and go to "Profile" by clicking on your icon in the top right-hand corner to reach "Settings".

Head to "Account Settings", you may change your password by clicking on "Change your password" under "Security".

A notification will pop up in the bottom right-hand corner, and you may proceed to check your mailbox with the email which you have registered ChatMonster with. There will be instructions regarding the reset of password on the email.

Search for the email titled "Reset your password for ChatMonster". If you have trouble looking for the email, you may check your "Spam" mailbox. You may click on "Reset Password" on the email to proceed. If you did not request a change of password but come across this email, please contact our support team.

You will be redirected back to ChatMonster and you may insert your new password with at least 8 characters. Click on "Reset password" to complete the steps.

A success message will be displayed on the bottom right-hand corner. Your ChatMonster account will then be set to a new password.