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  • Getting Started
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  • Features
    • Inbox
      • Searching conversations
      • Filtering conversations
      • Marking conversations as unread
      • Invisible mode
      • Replying to messages
      • Unsending messages
      • Adding emojis, attachments and audio
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      • Changing conversations' status
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    • Contacts
      • Importing new contacts
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      • Adding tags
      • Searching contacts
      • Editing contact information
    • Campaign
      • Creating a campaign
        • Start new campaign
        • Selecting channels to send
        • Managing recipients
        • Inserting texts, emojis and attachments
        • Adjusting sending frequency and expected completion time
        • Scheduling a campaign
        • Saving/publishing a campaign
      • Editing a campaign
      • Deleting a campaign
      • Campaign status
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    • Automation
      • Creating an automation
        • Adding a new automation
        • Selecting channels for triggering
        • Triggering keywords
        • Adding actions
          • Sending messages through automation
          • Assigning/unassigning team members through automation
          • Updating conversations' status in automation
          • Adding/removing tags through automation
        • Removing actions
        • Saving/publishing an automation
      • Editing an automation
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      • Automation status
      • Automation info and analytics
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On this page
  1. Features
  2. Automation
  3. Creating an automation

Triggering keywords

Having keywords triggered is the core of the Automation feature, and it is what makes automation possible. How would you like your automation started?

PreviousSelecting channels for triggeringNextAdding actions

Last updated 2 years ago

Incoming messages must include the keywords you have inserted in the spaces for the automation to run. You may choose to have your keywords or your keywords contained exactly in incoming messages.

Option
Indication

Contains

The message contains the keyword.

Contains exactly

The message is just the keyword.

You may insert the keywords in the spaces provided and press "Enter" to add the keyword to the list.

Once your keywords are figured out, you may hop onto .

Adding actions