Creating an automation

Have you ever received similar enquiries from clients? Automation saves time by allowing users to automatically set up keywords to reply to customers' enquiries based on them.

The following are the preliminary steps required for creating automation. You may head to the tutorials for each step simply by clicking on the step titles below.

• Adding a new automation

• Selecting channels in automation

• Triggering keywords

• Adding actions

• Removing actions

• Saving/publishing an automation