Changing conversations' status

Understanding the status of your conversations is paramount to maintaining the interaction between you and your clients. The following demonstrates how you may designate your conversations.

To begin, click on the conversation to which you wish to designate. You may click on the box highlighted below in the top right-hand corner. All conversations should begin with "Pending". You may choose other status options such as "In Progress" or "Resolved".

"The conversation status was changed to "(your status option)" by (member's name)" will appear above the chatbox for a successful designation.

You may refer to the statuses at the top of the chatroom list to locate specific conversations.