> For the complete documentation index, see [llms.txt](https://support.chatmonster.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.chatmonster.io/features/inbox/changing-conversations-status.md).

# Changing conversations' status

To begin, click on the conversation to which you wish to designate. You may click on the box highlighted below in the top right-hand corner. All conversations should begin with "Pending". You may choose other status options such as "In Progress" or "Resolved". 

<figure><img src="/files/p7LmSVmQPvLBfuh3Nb2J" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
"The conversation status was changed to "(your status option)" by (member's name)" will appear above the chatbox for a successful designation.&#x20;
{% endhint %}

You may refer to the statuses at the top of the chatroom list to locate specific conversations.