# Changing conversations' status

To begin, click on the conversation to which you wish to designate. You may click on the box highlighted below in the top right-hand corner. All conversations should begin with "Pending". You may choose other status options such as "In Progress" or "Resolved". 

<figure><img src="https://3695386554-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJAJdkbr7buxJRDEtuBWs%2Fuploads%2FLZtpB086lGiY3NQoUDjP%2FInbox%202.jpg?alt=media&#x26;token=5f523e6a-0cda-4b77-8994-dc2373834685" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
"The conversation status was changed to "(your status option)" by (member's name)" will appear above the chatbox for a successful designation.&#x20;
{% endhint %}

You may refer to the statuses at the top of the chatroom list to locate specific conversations.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.chatmonster.io/features/inbox/changing-conversations-status.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.