# Forgetting your password

You may first head to the Login page of ChatMonster and click on "Forget Password" to proceed to the next step.

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You are required to fill in your email which you have registered ChatMonster with. After a valid email is inserted, click "Send" to allow ChatMonster to reach you via email.

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A notification will pop up in the bottom right-hand corner, and you may proceed to check your mailbox with the email which you have registered ChatMonster with. There will be instructions regarding the reset of password on the email.&#x20;

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Search for the email titled "Reset your password for ChatMonster". If you have trouble looking for the email, you may check your "Spam" mailbox. You may click on "Reset Password" on the email to proceed. If you did not request a change of password but come across this email, please contact our support team.

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You will be redirected back to ChatMonster and you may insert your new password with at least 8 characters. Click on "Reset password" to complete the steps.

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A success message will be displayed on the bottom right-hand corner. Your ChatMonster account will then be set to a new password. You may now insert your email and your new password to gain access to your ChatMonster account.

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