Adding actions

Adding actions refers to giving your automation its functions.

You may choose what your automation is about by clicking on "Add Action" and choosing the options below.

You may also add one or more actions for one automation. Select "Add Action" under the first action to create a second action. Repeat the same steps for more actions onwards.

Below are all the articles related to the actions provided in the Automation feature.

Sending messages through automation

Assigning/unassigning team members through automation

Updating conversations' status in automation

Adding/removing tags through automation