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      • Creating an automation
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          • Sending messages through automation
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          • Updating conversations' status in automation
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  1. Features
  2. Automation
  3. Creating an automation
  4. Adding actions

Assigning/unassigning team members through automation

Ever feel inconvient to assign and unassign team members repeatedly? Why not let automation do it for you!

PreviousSending messages through automationNextUpdating conversations' status in automation

Last updated 2 years ago

To assign a member automatically, select "Assign To" as your action of choice.

All the team members will then appear for you to choose from. You may automate the assignation of a certain team member to a specific conversation by selecting their name from the list.

To unassign a team member, choose "Unassign From" as your action. Repeat the above steps by selecting the team member you wish the automation would help you unassign.