Assigning/unassigning team members through automation

Ever feel inconvient to assign and unassign team members repeatedly? Why not let automation do it for you!

To assign a member automatically, select "Assign To" as your action of choice.

All the team members will then appear for you to choose from. You may automate the assignation of a certain team member to a specific conversation by selecting their name from the list.

To unassign a team member, choose "Unassign From" as your action. Repeat the above steps by selecting the team member you wish the automation would help you unassign.

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