# Opening & downloading attachments

Simply clicking on the "Download" icon of the attachment message, you can open and download the attachment sent by your contact. 

<figure><img src="/files/j0R1M419WlRVsPEshndG" alt=""><figcaption></figcaption></figure>

Images and videos can be previewed without downloading. To do so, click on the image or video to view it directly on ChatMonster.

<figure><img src="/files/ePc5CO3HLRauuQUlZrUi" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.chatmonster.io/features/inbox/opening-and-downloading-attachments.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.