> For the complete documentation index, see [llms.txt](https://support.chatmonster.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.chatmonster.io/features/inbox/invisible-mode.md).

# Invisible mode

Invisible mode allows users to read messages while keeping the unread label on. It comes in handy when members want to read messages without being shown as read.

<figure><img src="/files/c5erMq3HbA8YlHoGhthJ" alt=""><figcaption></figcaption></figure>

You may enable Invisible Mode by clicking on the setting highlighted above. It provides space for members to come up with the best response when handling requests or inquiries from clients or customers.

{% hint style="warning" %}
The unread label will disappear when a member replies with any message in the conversation.
{% endhint %}


---

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