Invisible mode

Read conversations without marking them as unread

Invisible mode allows users to read messages while keeping the unread label on. It comes in handy when members want to read messages without being shown as read.

You may enable Invisible Mode by clicking on the setting highlighted above. It provides space for members to come up with the best response when handling requests or inquiries from clients or customers.

The unread label will disappear when a member replies with any message in the conversation.