Member roles

You may give members specific roles to designate their positions and permissions. ChatMonster currently provides 3 roles including Owner, Agent and Admin.

Within a team, different roles can be assigned to different members. Roles define their permissions and access rights.

Quick Glance





Contact management

Channel management

Team management

Plan & billing

Role overview


The account used to create the team is automatically assigned the Owner role. Ownership is non-transferable to other members. For more information, please contact our Support Team.

This role has full access to the team, including profile, billing, and member management.


The Admin role has full access as the Owner, except for billing settings. This role can be assigned to members responsible for managing chat channels within the organization.


The Agent role only has primary access, including Inbox, Contacts, and Channels. The difference between Admin and Agent is that the latter cannot manage team members.

To learn how to change roles, head to Editing member roles.

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