ChatMonster
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  • 👋ChatMonster Support Centre
  • Getting Started
    • Plan and pricing
    • Creating an account
  • Features
    • Inbox
      • Searching conversations
      • Filtering conversations
      • Marking conversations as unread
      • Invisible mode
      • Replying to messages
      • Unsending messages
      • Adding emojis, attachments and audio
      • Using Quick Replies
      • Changing conversations' status
      • Opening & downloading attachments
      • Assigning team members
      • Editing contacts in inbox
    • Contacts
      • Importing new contacts
      • Deleting contacts
      • Adding tags
      • Searching contacts
      • Editing contact information
    • Campaign
      • Creating a campaign
        • Start new campaign
        • Selecting channels to send
        • Managing recipients
        • Inserting texts, emojis and attachments
        • Adjusting sending frequency and expected completion time
        • Scheduling a campaign
        • Saving/publishing a campaign
      • Editing a campaign
      • Deleting a campaign
      • Campaign status
      • Campaign analytics
    • Automation
      • Creating an automation
        • Adding a new automation
        • Selecting channels for triggering
        • Triggering keywords
        • Adding actions
          • Sending messages through automation
          • Assigning/unassigning team members through automation
          • Updating conversations' status in automation
          • Adding/removing tags through automation
        • Removing actions
        • Saving/publishing an automation
      • Editing an automation
      • Deleting an automation
      • Automation status
      • Automation info and analytics
  • Channels
    • Connecting new channels
      • WhatsApp
      • Instagram
        • Switching Instagram to Professional / Business Mode
        • Connecting Instagram to Facebook / Meta account
      • Facebook Page
    • Checking channel status
  • Account settings
    • Managing profile information
    • Password settings
      • Changing your password
      • Forgetting your password
    • Language settings
  • Team settings
    • Managing team information
    • Adding / removing team members
    • Member roles
    • Editing member roles
  • Quick Links
    • System status
    • Contact us
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On this page
  • Quick Glance
  • Role overview
  • Articles on this topic
  1. Team settings

Member roles

You may give members specific roles to designate their positions and permissions. ChatMonster currently provides 3 roles including Owner, Agent and Admin.

Within a team, different roles can be assigned to different members. Roles define their permissions and access rights.

Quick Glance

Owner
Agent
Admin

Inbox

Automation

Campaign

Contact management

Channel management

Team management

Plan & billing

Role overview

Owner

The account used to create the team is automatically assigned the Owner role. Ownership is non-transferable to other members. For more information, please contact our Support Team.

This role has full access to the team, including profile, billing, and member management.

Admin

The Admin role has full access as the Owner, except for billing settings. This role can be assigned to members responsible for managing chat channels within the organization.

Agent

The Agent role only has primary access, including Inbox, Contacts, and Channels. The difference between Admin and Agent is that the latter cannot manage team members.

Articles on this topic

PreviousAdding / removing team membersNextEditing member roles

Last updated 2 years ago

To learn how to change roles, head to

Editing member roles.